Prevent A Lemon Privacy Policy

This Privacy Policy is incorporated into and forms a part of our Terms and Conditions.

Our Privacy Policy

Your use of any of our sites is subject to the Conditions of Use of Digital Properties for that site. This Policy applies to:

  • The websites owned or operated by Prevent A Lemon (“PAL” or “us”), that policy applies.
  • The PAL mobile app.
  • Information we collect in other interactions with you.

For simplicity, we will call the PAL website and app "digital properties" throughout this policy.

What We Collect

Information You Give Us

We collect and store information that specifically identifies you or your account ("Personally Identifiable Information") that you provide through our digital properties or otherwise.

The information we collect from you includes things like:

  • Name.
  • Mailing address.
  • Email address.
  • Phone number.
  • Credit card and other payment information.
  • Reviews and ratings.
  • Inspection details and results.
  • Location information from inspection.
  • Your responses to surveys.

Information You Give Us About Others

You may give us information such as the name and address about other people. We will only use this information for the specific reason you provide it. An example would be the name, address or other details about seller of a vehicle that you wish to arrange a pre-purchase inspection with.

Information From Other Sources

We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you.

Information Collected Automatically Online

We collect information about your interactions with us, including the type of device or browser you're using, your IP address, your browsing behavior while on our website, and the URLs of the websites you were at before you visited our site (these are called "referring URLs").
We use technologies such as cookies or similar technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.
We may permit third party service providers to collect and process some information from our digital properties. We may share personal information with those providers and may have similar arrangements with interest-based advertisers. We provide more information about interest-based ads below.

Reviews and Other Content You Provide

Our websites may from time to time offer publicly accessible blogs or community forums. Be aware that anyone who accesses these areas may read, collect, and use the information you provide.

How We Use the Information We Collect

We use the information we collect for things like:

  • Identifying you on our websites and our mobile app in order to customize your experience (for example, based on your inspection history or your location).
  • Fulfilling orders and requests for services.
  • Processing payments or refunds.
  • Tracking and confirming online orders.
  • Arranging PAL Experts for your services.
  • Marketing and advertising products and services.
  • Conducting research and analysis.

Interest-Based Advertising

You can opt out of interest-based advertising from third party providers who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising at

Information Retention

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

How We Share Your Information

We may share your information collected from you during the reservation process with other organizations whose products or services we think may be of interest to you. However, this does not include any credit card account information; this information will be excluded to third party payment processors only via SSL encryption for your protection.
We will share your information with third parties to perform services on that you have arranged through our digital properties, to facilitate the provision of the services performed by third party independent contractors, including scheduling their service for you.
We will also share your information with third parties processing credit card payments and will be transmitted via SSL encryption for your protection.
Sometimes we may be required to share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, subpoena or other legal process. We may also share information when we believe it's necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect PAL, our customers, or others.
We may share personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event. If such an event takes place, we'll notify you through e-mail and/or a prominent notice on our applicable website(s) of any change in ownership, as well as any choices you may have regarding your personal information.

How We Protect Your Information

We use a variety of information security measures to protect your online transactions with us.

  • We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it.
  • Our digital properties use encryption technology to protect your personal information.

We are committed to protecting your information, but you can do your part. You should create a strong password and protect against unauthorized access to your password and your computer. Be sure to sign off when finished using a shared computer and do not share your password with anyone. We cannot guarantee the security of any information you transmit to us and by using our digital properties you acknowledge that you do so at your own risk.

Your Choices

You may at any time:

  • Stop receiving marketing or promotional e-mails, direct mail, phone, and mobile marketing communications.
  • Update and correct your personal information.
  • Request removal of information you post on our digital properties. In some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why.

To do any of these, let us know by one of these methods:

  • Follow the directions in a marketing e-mail, direct mail, or mobile communication that you receive from us.
  • Provide your request and current contact information through one of the contact methods listed under "Contact Us" located at the bottom of each webpage.

Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the Internet.

Protecting Children's Privacy

We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.

Links to Other Websites

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the website you're visiting.

Social Media Features

Our website may include ways to interact and share using social media, through features such as the Facebook "Like" button, the "Share This" button, or interactive mini-programs that run on our website ("widgets"). These features may collect information such as your IP address or the page you are visiting on our website, and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature.

Privacy Policy Updates

We may need to update our Privacy Policy as we and our customers grow and evolve. If we make material changes, we will notify you by e-mail (sent to the e-mail address specified in your account) or by means of posting a notice on this website prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.

Contact Us

If you have questions or concerns regarding our privacy policy or practices, please contact us at [email protected].